Shipping policy

Shipping Policy — Oyebonday

At Oyebonday, we are committed to providing our customers with a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.

Please read this policy carefully before placing an order.

1. Order Processing

Once you place an order, you will receive an order confirmation email.

Orders are generally processed within 1–3 business days. Processing times may vary depending on product availability, order volume, weekends, holidays, or other operational circumstances.

Please note that processing time is separate from shipping and delivery time.

2. Shipping Locations

Oyebonday currently focuses on serving customers within the United States.

Shipping availability may vary depending on the customer's location and the products ordered.

3. Shipping & Delivery Time

Delivery times may vary depending on several factors, including:

  • Customer location

  • Product availability

  • Shipping carrier

  • Selected shipping method

  • Weather conditions

  • Holidays and peak seasons

Estimated delivery information, where available, will be provided during checkout or after your order has been processed.

Please understand that estimated delivery dates are not guaranteed and may occasionally be affected by circumstances outside our control.

4. Shipping Confirmation & Tracking

Once your order has been shipped, tracking information will be provided when available.

Please allow 24–72 hours for tracking information to update after a shipment has been handed to the carrier.

Customers can use the tracking information provided to monitor the progress of their shipment.

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your information before completing checkout, including:

  • Full name

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP code

  • Phone number

Oyebonday cannot guarantee changes to an address after an order has been processed or shipped.

6. Incorrect or Undeliverable Addresses

If an order is returned due to an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply for reshipment.

We recommend contacting us immediately if you notice an error in your shipping address after placing an order.

7. Delayed Shipments

While we strive to ensure timely delivery, delays can occasionally occur due to circumstances beyond our control.

Possible causes include:

  • Carrier delays

  • Severe weather

  • Holiday shipping volume

  • Transportation disruptions

  • Incorrect shipping information

We appreciate your patience in these situations and will do our best to assist when possible.

8. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend:

  1. Checking around your delivery location.

  2. Asking household members or neighbors.

  3. Contacting the shipping carrier.

  4. Contacting our customer support team for further assistance.

We will make reasonable efforts to help investigate shipping-related concerns.

9. Multiple Shipments

Depending on product availability and fulfillment locations, items from the same order may occasionally be shipped separately.

If this occurs, you may receive separate tracking information for different packages.

10. Order Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make every reasonable effort to accommodate your request. However, once an order has been processed or shipped, changes or cancellations may not be possible.

11. Shipping Fees

Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Oyebonday may offer promotional shipping discounts or free shipping offers. Any applicable terms and conditions will be clearly displayed on our website.

12. Contact Us

If you have questions regarding your order or shipping, please contact our customer support team:

Oyebonday

📧 Email: clavencrest2@outlook.com
📞 Phone: +1 516-935-3796

We appreciate your trust in Oyebonday and are committed to making your shopping experience as smooth as possible.